Call Management
ISC's Call Management services are designed to improve real-time business communications. This is achieved by way of automated call distribution (ACD) and a wide range of web-based applications.
For contact centres, calls can be routed automatically according to various needs. These could include skills, customer status, language and many other rules-based criteria. Response and problem-resolution times are quickened, improving your service and enhancing the customer experience.
Software-based IP softphones and softconsoles give remote workers total enterprise access. Mobile users are securely connected to the corporate network and productivity is optimised.
- Simplified call management - intuitive point-&-click access to market-leading integrated communications platforms
- 'Call forward' options save users' time
- Corporate secure instant messaging - mouse-click initiation of single/multi-party conferencing
- Pan-enterprise desktops access, manage, monitor & control all contact centre functions
- Familiar browser interfaces rapidly deployed
- Video/data collaboration - voice calls escalated to videos &/or data conferences at button-click
- Easy integration with popular business applications - Outlook, Lotus Notes, MSN, etc
Sir Robert McAlpine
Case Study
12/10/2007
A video conferencing solution delivers significant costs savings and productivity gains
IP Telephony
Factsheet
12/12/2005
ISC’s IP Telephony solutions are designed to make business communications easy and deliver the best possible return on your technology investments. Readily tailored for small, medium and large enterprises, at single, multiple or international sites, a scalable LAN/WAN package will swiftly route your computers, telephones, fax machines and other devices from one small box over a single line.
Call Management
Factsheet
08/12/2005
ISC Call Management services will simplify and improve your real time business communications via automated call distribution (ACD) and a complete suite of video and collaboration functions. It is particularly well suited to contact centres and remote workers.
IP Surveillance
Factsheet
08/12/2005
Sometimes known as CCTV over IP, ISC’s IP Surveillance services enable high quality transmission, storage and management of live video over a single LAN/WAN IP network. Delivering increased flexibility for personnel, event, object and location surveillance, our solutions will integrate easily with existing analogue CCTV switches, DVRs, cameras and multiplexers.
