Business Development Training

ISC Business Development Training is built on client interaction. We don't expect your business to fit a rigid training structure. Instead, we offer flexible, bespoke courses to specifically meet your needs, exceed your expectations and ensure a clear return-on-investment (ROI).

Courses Include:

Business & Personal Development Training

Successful Business Writing
Presentation Skills
Project Management
Minute Taking and Agenda Writing
Time Management
Effective Communication
Assertiveness
Train the Trainer
Prince2
ITIL Service Management
Fire Marshall Training
Telephone Collecting for Credit Control

Customer Services

Customer Service Excellence
Practical Skills for the Helpdesk Analyst
The Essential Receptionist

Employee Awareness

Stress Management at Work
Essential Employment Law
Diversity Awareness / Equal Opportunities

Leadership

Selection Interviewing
Coaching and Motivation
The New Manager
Supervise with Success
Leading the individual
Leading the Team
Leadership Programme
Planning the work
Business Planning
Finance for Non-financial Managers
Change Management
Influencing Others
Team Building
Grievance & Disciplinary
Making Meetings Work
Performance Management
Implementing & Managing Performance Reviews

Sales & Account Management

Telephone and appointment making
Successful Negotiation Skills
Key account Development
Finance for Sales Professionals

Training Brochure 13/12/2005 Training is an essential investment in the future of your organisation... Can you afford not to?

Business Skills Factsheet 12/12/2005 From public scheduled courses to a fully tailored training solution, ISC can adapt to the needs of your business and deliver first class training with exceptional results, reflecting our commitment to customer excellence.

Altro Case Study 01/11/2005 ISC has successfully completed a training project with Altro, a world leading manufacturer and supplier of interior surfaces.