Centralisation
A tailored programme for comprehensive support.
ISC Centralisation combines ProCare (a fix-or-replace hardware maintenance service), ServiceDesk (our reliable helpdesk), Delivery to Desk (for equipment logistics) and ServerCare (guaranteed fix for critical servers).
The following Centralisation services are also available:
- Image management
- New equipment deployment
- Asset management
- Old equipment collection & disposal
- Management reporting information (fault trends, call statistics & analysis)
Centralisation covers all mainstream PCs, laptops and servers (Compaq, HP, IBM, Toshiba, Dell), desktop inkjet and laserjet printers, and specialist equipment (subject to approval from contract providers).
- Managed desktop lifecycle service agreement
- Image creation & management
- Service management reporting
- Dedicated, highly-trained & qualified engineer teams
- Contracted response & fix times
- Competitively priced, with discounts for extended term contracts
- Loan equipment options to maximise system availability
- All mainstream PCs, laptops, inkjets & laserjets supported
- National support throughout UK & Ireland
- Appropriate service levels for non-business critical equipment
- Modular & voucher based - you pay only for services used
- Competitive pricing
Server Monitoring and Management
Factsheet
12/03/2007
ISC have developed a comprehensive service, bringing together some of the best software available and our own highly trained personnel, to remove this overhead from your internal IT support staff.
Anchor Trust
Case Study
11/09/2006
Anchor decided to outsource the management of its entire desktop infrastructure to ISC.
Managed Services
Brochure
15/12/2005
For effective business continuity, systems and networks need proactive support.
Centralisation
Factsheet
13/12/2005
ISC Centralisation is designed to assist companies manage their desktop environment with tailored, comprehensive support. Launched in 1998, it presently covers some 30,000 items of equipment, across 700 UK sites.
