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ServiceDesk

ServiceDesk answers, logs, resolves and manages customer calls for assistance, enabling delivery of complex support solutions. It is an efficient, reliable helpdesk solution offering less risk, for lower cost, than open market alternatives.

Problems can be solved immediately by phone, or remotely via your desktop. If either fails, your call is passed to our specialist teams; ServiceDesk adopts responsibility for all incidents until they are resolved.

  • Status updates on incoming support calls
  • Rapid response
  • 1st time assistance
  • Dedicated engineers with wide-ranging skills
  • 1st/2nd line software support
  • Senior consultants available to escalate technical problems
  • Vendor management
  • Can be based at ISC or customer site
  • Logged calls regularly audited
  • Extensive management reporting
  • Competitive pricing
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