ServiceDesk
ServiceDesk answers, logs, resolves and manages customer calls for assistance, enabling delivery of complex support solutions. It is an efficient, reliable helpdesk solution offering less risk, for lower cost, than open market alternatives.
Problems can be solved immediately by phone, or remotely via your desktop. If either fails, your call is passed to our specialist teams; ServiceDesk adopts responsibility for all incidents until they are resolved.
- Status updates on incoming support calls
- Rapid response
- 1st time assistance
- Dedicated engineers with wide-ranging skills
- 1st/2nd line software support
- Senior consultants available to escalate technical problems
- Vendor management
- Can be based at ISC or customer site
- Logged calls regularly audited
- Extensive management reporting
- Competitive pricing
ISC HP Care Pack
Factsheet
12/05/2008
The easy, cost-effective way to maximize uptime on your HP products
Citrix Technical Support
Factsheet
06/02/2007
Pro-active, expert telephone support to maximise your Citrix investment
ProCare
Factsheet
12/12/2005
ISC ProCare launched in 1992, and now supporting 250,000 users across the UK, is ISC's premium fix-or-replace desktop maintenance service; backed by a Service Level Agreement (SLA) that promises to fix your equipment within the guaranteed timeframe or your hardware will be replaced, thus reducing downtime and improving productivity.
ServerCare
Factsheet
10/12/2005
ISC ServerCare launched in 1994 and now supporting over 3,500 servers in the UK is our flagship service that achieves 99% first fix rate and is backed by a Service Level Agreement (SLA) that financially compensates you if we fail, thus providing high availability and reliability for your most business critical systems.
