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ServerCare

A nationwide, fix-or-replace maintenance service for all Intel-based Compaq, HP, IBM and Dell servers.

ServerCare also covers:

  • Array controllers
  • Memory and hard disk drives (outside original specification)
  • Peripherals
  • Back-up devices
  • UPS

ServerCare delivers high availability and reliability for your most important server systems. It typically achieves a 99% first-fix rate and is backed by SLAs which financially compensate you if we fail.

  • Predefined service levels tailored to your needs
  • Onsite repair from MCSE qualified engineers
  • Downtime minimised - productivity maximised
  • SLAs tailored to your needs
  • Compensation paid if fix falls outside your SLA
  • 1st time recovery contractually assured
  • Loan equipment for maximum system availability
  • Extensive equipment stock to meet SLAs
  • Competitive pricing

Fix times

  • 4-hour
  • 6-hour
  • 8-hour
  • 16-hour call-to-fix
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