ServerCare
A nationwide, fix-or-replace maintenance service for all Intel-based Compaq, HP, IBM and Dell servers.
ServerCare also covers:
- Array controllers
- Memory and hard disk drives (outside original specification)
- Peripherals
- Back-up devices
- UPS
ServerCare delivers high availability and reliability for your most important server systems. It typically achieves a 99% first-fix rate and is backed by SLAs which financially compensate you if we fail.
- Predefined service levels tailored to your needs
- Onsite repair from MCSE qualified engineers
- Downtime minimised - productivity maximised
- SLAs tailored to your needs
- Compensation paid if fix falls outside your SLA
- 1st time recovery contractually assured
- Loan equipment for maximum system availability
- Extensive equipment stock to meet SLAs
- Competitive pricing
Fix times
- 4-hour
- 6-hour
- 8-hour
- 16-hour call-to-fix
ISC HP Care Pack
Factsheet
12/05/2008
The easy, cost-effective way to maximize uptime on your HP products
Citrix Technical Support
Factsheet
06/02/2007
Pro-active, expert telephone support to maximise your Citrix investment
ProCare
Factsheet
12/12/2005
ISC ProCare launched in 1992, and now supporting 250,000 users across the UK, is ISC's premium fix-or-replace desktop maintenance service; backed by a Service Level Agreement (SLA) that promises to fix your equipment within the guaranteed timeframe or your hardware will be replaced, thus reducing downtime and improving productivity.
ServerCare
Factsheet
10/12/2005
ISC ServerCare launched in 1994 and now supporting over 3,500 servers in the UK is our flagship service that achieves 99% first fix rate and is backed by a Service Level Agreement (SLA) that financially compensates you if we fail, thus providing high availability and reliability for your most business critical systems.
