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ProCare

A nationwide, fix-or-replace desktop maintenance service for all mainstream PCs, laptops and peripherals. ProCare guarantees equipment repair within an agreed time. If not, your hardware will be replaced. If your equipment cannot be fixed onsite, it will be repaired at our support centre. Depending on your Service Level Agreement, you may be loaned a unit with your software image preloaded.

  • Downtime minimised - productivity maximised
  • SLAs tailored to your needs
  • 1st time recovery contractually assured
  • Loan equipment for maximum system availability
  • Extensive equipment stock to meet SLAs
  • Competitive pricing

Fix times

  • 4-hour response / 4-hour fix (8 hours)
  • 8-hour response / 8-hour fix (16 hours)
  • 16-hour call-to-fix
  • Next business day
Related Articles
ProCare Factsheet 12/12/2007 ISC ProCare launched in 1992, and now supporting 250,000 users across the UK, is ISC's premium fix-or-replace desktop maintenance service; backed by a Service Level Agreement (SLA) that promises to fix your equipment within the guaranteed timeframe or your hardware will be replaced, thus reducing downtime and improving productivity.
ServerCare Factsheet 10/12/2007 ISC ServerCare launched in 1994 and now supporting over 3,500 servers in the UK is our flagship service that achieves 99% first fix rate and is backed by a Service Level Agreement (SLA) that financially compensates you if we fail, thus providing high availability and reliability for your most business critical systems.
ServiceDesk Factsheet 07/12/2007 ISC ServiceDesk launched in 1999, with capacity for over 15,000 calls per month, acts as a single point of contact to answer, log, resolve, escalate and manage all customer calls and provide status updates on incoming support calls. We will effect an immediate resolution over the phone or through remote control capability of the customer�s desktop.
ServicePack Factsheet 02/12/2007 ISC�s ServicePack service is designed to enhance your business productivity by way of a simple extension to your server manufacturers� standard warranty. Easy to buy and to use, ServicePack delivers cost-effective, peace-ofmind support, countering the adverse affects of server downtime and improving your return on investment.
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