ISC HP Care Pack
The easy, cost-effective way to maximize uptime on your HP products
An IT infrastructure that is based, wholly or partly, on HP technology will almost certainly include a standard warranty. However, the manufacturer's cover is unlikely to address the critical issue of IT downtime and its likely effects.
Even a short period of inactivity could hugely damage your business productivity and profitability. It is for this reason that ISC, one of the UK's leading IT solutions providers, offers you a support solution designed to maximize your IT uptime and increase return on your HP product investment.
By extending your standard warranty, HP Care Pack delivers cost-effective, comprehensive protection for your HP IT assets. This market-leading range of support solutions enables you to keep your computing architecture running efficiently and reliably at all times, freeing you to concentrate on your core business priorities.
HP Care Pack is exceptionally convenient and easy to use, with flexible cover to suit every size and type of business and all key IT areas: UNIX, Linux and Windows servers, storage, networks, desktops, mobile computing, printing & imaging and software.
As one of HP's most valued solution partners, ISC has the skills and commitment to provide the HP Care Pack that is right for your business. You can choose from two main levels of support: Commercial and Enterprise.
HP Commercial Care Pack
This provides standalone support for the following HP product types:
- Notebooks
- Desktops
- ProLiant & Itanium-based servers
- Blade Server services
- Handhelds
- Workstations
- Printers
HP Enterprise Care Pack
HP Enterprise Care Pack is designed for more complex IT architecture. It enables you to protect your entire system, from hardware and software to hubs, switches and other networking devices.
HP Enterprise Care Packs are available as 1, 3, 4 and 5 year pre-paid packaged offers. Solutions covered include:
- XP
- EVA
- Storage
- Networking
HP Care Pack: key features & benefits
- Cost-effective onsite/remote maintenance support for Intel-based HP & Compaq servers
- Customised hardware & software support; s/w updates available
- Speedy delivery reduces server downtime & improves system performance
- Choose service levels according to your needs & budget
- Your investment in HP products fully protected
- Consistent, predictable support for your entire department or business
- Easy budget planning; fixed-cost includes parts & labour
- Enjoy direct access to proven technical & problem-solving expertise
- Product installation, startup & implementation to ensure all work meets highest HP standards
- Top-quality service consistency throughout UK & Ireland
HP Care Pack: hours of cover
Depending on whether you choose a Commercial or an Enterprise HP Care Pack, and the type of equipment to be supported, HP Care Pack offers a wide range of hardware/software cover and response/repair times, including:
- Next Business Day hardware support
- 4-hour Same Business Day hardware support
- 4-hour 24x7 Same Day hardware support
- 6-hour Call-to-Repair
- Software technical support
- 24x7 Software technical support
- Support Plus
- Support Plus 24
- Proactive 24
- Critical Service
- Installation
Full explanations of the many flexible support packages offered are available from ISC.
ISC provides the following services complementary to HP Care Pack:
- ServiceDesk
- Technical Resource
- Disaster Recovery
- Tape Storage
- Hosting
- Remote Monitoring
For more information on HP Care Pack or any other ISC service, please call 01480 420000 or e-mail info@iscnet.co.uk
