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Support Services

Nationwide support programmes for the maintenance of desktops and servers. ISC offers three solutions - ProCare, ServerCare and ServiceDesk - to ensure operational consistency with minimal downtime.

Our engineers are qualified to MCSE and manufacturer-accredited standards, backed by our problem-solving helpline. Support from ISC customer management teams ensures best-practice service quality for all types and sizes of business. And with tailored SLAs, you benefit from a range of money-back, fix-or-replace and loan equipment guarantees.

  • Rapid response
  • Trained, highly-qualified engineers & senior consultants
  • Wide ranging skills
  • Services tailored to your needs
  • Technical issues resolved in depth
  • Extensive management reporting
  • Competitive pricing
Related Articles
ProCare Factsheet 12/12/2007 ISC ProCare launched in 1992, and now supporting 250,000 users across the UK, is ISC's premium fix-or-replace desktop maintenance service; backed by a Service Level Agreement (SLA) that promises to fix your equipment within the guaranteed timeframe or your hardware will be replaced, thus reducing downtime and improving productivity.
ServerCare Factsheet 10/12/2007 ISC ServerCare launched in 1994 and now supporting over 3,500 servers in the UK is our flagship service that achieves 99% first fix rate and is backed by a Service Level Agreement (SLA) that financially compensates you if we fail, thus providing high availability and reliability for your most business critical systems.
ServiceDesk Factsheet 07/12/2007 ISC ServiceDesk launched in 1999, with capacity for over 15,000 calls per month, acts as a single point of contact to answer, log, resolve, escalate and manage all customer calls and provide status updates on incoming support calls. We will effect an immediate resolution over the phone or through remote control capability of the customer�s desktop.
ServicePack Factsheet 02/12/2007 ISC's ServicePack service is designed to enhance your business productivity by way of a simple extension to your server manufacturers' standard warranty. Easy to buy and to use, ServicePack delivers cost-effective, peace-ofmind support, countering the adverse affects of server downtime and improving your return on investment.
Citrix Technical Support Factsheet 06/02/2007 Pro-active, expert telephone support to maximise your Citrix investment