Support Services
Nationwide support programmes for the maintenance of desktops and servers. ISC offers three solutions - ProCare, ServerCare and ServiceDesk - to ensure operational consistency with minimal downtime.
Our engineers are qualified to MCSE and manufacturer-accredited standards, backed by our problem-solving helpline. Support from ISC customer management teams ensures best-practice service quality for all types and sizes of business. And with tailored SLAs, you benefit from a range of money-back, fix-or-replace and loan equipment guarantees.
- Rapid response
- Trained, highly-qualified engineers & senior consultants
- Wide ranging skills
- Services tailored to your needs
- Technical issues resolved in depth
- Extensive management reporting
- Competitive pricing
ISC HP Care Pack
Factsheet
12/05/2008
The easy, cost-effective way to maximize uptime on your HP products
Citrix Technical Support
Factsheet
06/02/2007
Pro-active, expert telephone support to maximise your Citrix investment
ProCare
Factsheet
12/12/2005
ISC ProCare launched in 1992, and now supporting 250,000 users across the UK, is ISC's premium fix-or-replace desktop maintenance service; backed by a Service Level Agreement (SLA) that promises to fix your equipment within the guaranteed timeframe or your hardware will be replaced, thus reducing downtime and improving productivity.
ServerCare
Factsheet
10/12/2005
ISC ServerCare launched in 1994 and now supporting over 3,500 servers in the UK is our flagship service that achieves 99% first fix rate and is backed by a Service Level Agreement (SLA) that financially compensates you if we fail, thus providing high availability and reliability for your most business critical systems.
