Citrix Technical Support

Pro-active, expert telephone support to maximise your Citrix investment

Market-leading Citrix solutions underpin the IT infrastructure of a growing number of organisations, large and small. In virtually every area of modern business, Citrix Independent Computing Architecture is now the industry standard for delivering applications across the widest variety of platforms and networks. Citrix Presentation Server extends the reach of Windows, Unix and Java applications over any device or connection, whilst Citrix Access Gateway Appliance integrates function-rich applications into any standard web browser.

As one of the UK’s premier IT solutions providers and an accredited Citrix partner, ISC is well-known for its rapid and expert delivery of tailored Citrix solutions. We can also provide a full range of high-quality, cost-effective technical support services to specifically address your installed Citrix infrastructure.

ISC Citrix Technical Support is ideal for any organisation wishing to supplement existing internal resources. Our capabilities range from assistance with solutions planning to full support for complex IT environments, all backed by acutely-detailed practical solutions knowledge.

The service contract consists of a mainly telephone-based support package, which includes a secure remote assistance solution. The 12-month contract is flexible and unit-based, allowing the exchange of units for scheduled on-site visits.

All calls are logged with ISC’s Citrix support desk, whose personnel deal only with the contacts you designate.

Fix Times and Hours of Cover

• Standard service level: 09.00 – 17.30 Monday to Friday (excluding public and bank holidays)
• Blanket 60min SLA for initial response and call logging

Key Features & Benefits

• Detailed onsite infrastructure health-check by certified Citrix consultant to ratify & document supported systems
• Complete system sanity check on each deployed server, including system sizing, current configuration, patch status & hotfix revisions, plus audit of profiles & applications published
• Flexible, cost-effective support solution ultimately enhances your company’s delivery
• All ISC technical support provided by highly-experienced technical consultants
• Technology constantly reviewed to ensure latest service patches and fixes – enabling you to maximise your Citrix investment

Core Citrix products supported

• Presentation Server 3.0/4.0 (Windows only)
• Citrix Secure Gateway & Web Interface
• Access Gateway Appliance
• Password Manager