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ServicePack

ServicePack extends your server manufacturers' standard warranty for better business productivity. Easy to buy and use, ServicePack resolves server downtime problems and improves your return-on-investment (ROI).

ServicePack is a cost-effective variation on ServerCare: ISC's nationwide fix-or-replace maintenance service for Intel-based HP & Compaq servers. If comprehensive ServerCare cover is unnecessary, ServicePack is the ideal alternative.

  • Cost-effective Intel-based HP & Compaq server support
  • Rapid response reduces server downtime & improves system performance
  • Extensive stock quickly available
  • Single contact point = direct access to proven skills
  • Accredited engineers
  • Seamless service from installation to ongoing support = no third-parties
  • Choose service levels according to needs & budget
  • ISC commitment to agreed response times = reliability guaranteed
  • First Class UK & Ireland service consistency

Hours of cover

  • 6-Hour / Monday-Friday Call-to-Repair
  • 4-Hour 13x5 Response
  • 6-Hour 24x7 Call-to-Repair
  • 4-Hour 24x7 Same Day Response
  • Next Business Day Response
  • Next Day On-Site
  • 6-Hour 13x5 Call-to-Repair

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ServerCare Factsheet 10/12/2007 ISC ServerCare launched in 1994 and now supporting over 3,500 servers in the UK is our flagship service that achieves 99% first fix rate and is backed by a Service Level Agreement (SLA) that financially compensates you if we fail, thus providing high availability and reliability for your most business critical systems.
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ServicePack Factsheet 02/12/2007 ISC�s ServicePack service is designed to enhance your business productivity by way of a simple extension to your server manufacturers� standard warranty. Easy to buy and to use, ServicePack delivers cost-effective, peace-ofmind support, countering the adverse affects of server downtime and improving your return on investment.
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