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ServicePack

ServicePack extends your server manufacturers' standard warranty for better business productivity. Easy to buy and use, ServicePack resolves server downtime problems and improves your return-on-investment (ROI).

ServicePack is a cost-effective variation on ServerCare: ISC's nationwide fix-or-replace maintenance service for Intel-based HP & Compaq servers. If comprehensive ServerCare cover is unnecessary, ServicePack is the ideal alternative.

  • Cost-effective Intel-based HP & Compaq server support
  • Rapid response reduces server downtime & improves system performance
  • Extensive stock quickly available
  • Single contact point = direct access to proven skills
  • Accredited engineers
  • Seamless service from installation to ongoing support = no third-parties
  • Choose service levels according to needs & budget
  • ISC commitment to agreed response times = reliability guaranteed
  • First Class UK & Ireland service consistency

Hours of cover

  • 6-Hour / Monday-Friday Call-to-Repair
  • 4-Hour 13x5 Response
  • 6-Hour 24x7 Call-to-Repair
  • 4-Hour 24x7 Same Day Response
  • Next Business Day Response
  • Next Day On-Site
  • 6-Hour 13x5 Call-to-Repair

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ProCare Factsheet 12/12/2005 ISC ProCare launched in 1992, and now supporting 250,000 users across the UK, is ISC's premium fix-or-replace desktop maintenance service; backed by a Service Level Agreement (SLA) that promises to fix your equipment within the guaranteed timeframe or your hardware will be replaced, thus reducing downtime and improving productivity.
ServerCare Factsheet 10/12/2005 ISC ServerCare launched in 1994 and now supporting over 3,500 servers in the UK is our flagship service that achieves 99% first fix rate and is backed by a Service Level Agreement (SLA) that financially compensates you if we fail, thus providing high availability and reliability for your most business critical systems.