Remote Monitoring

Factsheet Managed Services 07/12/2005

Resolve your server problems � before they happen

ISC�s Remote Monitoring service enables you to control your network's performance for greater efficiency and productivity.

Designed comprehensively to monitor your server environment, Remote Monitoring will deliver technical advice on system status and alert you about potential server faults before they occur.

For optimum results, we install each server with IBM Tivoli software, one of the world�s leading server management suites. Configured to an agreed set of monitoring parameters, this ensures 24/7 observation of server performance and usage trends at ISC�s Network Operations Centre (NOC).

Information is forwarded to dedicated technical engineers, who ensure potential systems failure points are pinpointed while server uptime and performance are maximised.

Hours of Cover

Server performance monitored 24/7 at Network Operating Centre.
Managed Network Operating Centre: Monday to Friday 08.00 � 18:00 (excluding bank and public holidays)

Key Features

Dedicated, highly-qualified support team
Bespoke services to meet your exact requirements
Immediate Server fault alerts
Predictive fault management and pre-failure warranty for all components
CPU load & disk space monitoring
Uninterrupted Power Supply management and multi-server shutdown capabilities
Most mainstream configurations supported
Functional analysis delivers complete solution
Competitive pricing

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Data Hosting Factsheet 12/12/2005 Data Hosting is the direct management of customer’s Tier-1 servers located at ISC’s Hosting Centre. Using world leading IBM Tivoli software and drawing upon ISC’s core expertise in enterprise server management, the service offers guaranteed 24/7 data availability Service Level Agreements (SLA), with little customer intervention and minimal disruption to your normal business.

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Managed Services ISC's Managed Services solutions improve your business continuity by providing tailored monitoring, management and control for your enterprise desktops and servers.

Hosting ISC Hosting is the direct management of customer servers at our Huntingdon Hosting Centre. This service is designed to give you the best possible performance from your Tier-1 servers.

Centralisation ISC Centralisation combines ProCare (a fix-or-replace hardware maintenance service), ServiceDesk (our reliable helpdesk), Delivery to Desk (for equipment logistics) and ServerCare (guaranteed fix for critical servers).

Remote Management ISC Remote Monitoring (RM) increases network efficiency and productivity. RM is designed to monitor your server environment and identify faults before they occur.