Centralisation

Factsheet Managed Services 13/12/2005

Complete desktop support - tailored to your needs...

ISC Centralisation is designed to assist companies manage their desktop environment with tailored, comprehensive support. Launched in 1998, it presently covers some 30,000 items of equipment, across 700 UK sites.

Centralisation incorporates key elements from the ISC desktop services portfolio to deliver excellent customer value. Areas covered include dedicated bonded stock (pre-supplied or built into the contract), ProCare - ISC's premier, fix or replace hardware maintenance service, ServiceDesk, Delivery to Desk and ServerCare - a bespoke offering for business critical servers.

Centralisation is voucher-based and modular, it ensures you pay only a set fee for work actually undertaken. Such work may include any of the above, or other services related to desktop and peripheral equipment.

Centralisation also offers further modules such as image management, asset management, collection and disposal of old equipment, and management reporting which includes fault trends, call statistics and analysis.

Centralisation is available for all mainstream PCs, laptops (Compaq, HP, IBM, Toshiba and Dell), desktop inkjet and laserjet printers. Specialist equipment can be included but will be subject to approval.

ISC's Centralisation team is totally committed to providing you with service delivery of the highest quality. As a bespoke solution, the Centralisation package you choose will fully address your business imperatives.

Hours of Cover

9.00 - 17.30 Monday to Friday (excluding public and bank holidays)
Fix times and coverage hours can be tailored according to your requirements

Key Features

Managed desktop lifecycle service agreement
Contracted response and fix times
Dedicated bonded stock to maximise system availability
A bespoke solution - you pay only for services used
All mainstream PCs, laptops, inkjets and laserjets supported
National support throughout UK and Ireland
Appropriate service levels for non business critical equipment
Image creation and management
Asset Management
Service management reporting
Dedicated, highly-trained and qualified engineer teams
Competitively priced, with discounts for extended term contracts

The above Service Level Agreements are available subject to geographical location of equipment

Healthcare Locums Case Study 19/11/2007 Legacy Systems drive ISC managed services solution

Server Monitoring and Management Factsheet 12/03/2007 ISC have developed a comprehensive service, bringing together some of the best software available and our own highly trained personnel, to remove this overhead from your internal IT support staff.

Anchor Trust Case Study 11/09/2006 Anchor decided to outsource the management of its entire desktop infrastructure to ISC.

Managed Services Brochure 15/12/2005 For effective business continuity, systems and networks need proactive support.

Data Hosting Factsheet 12/12/2005 Data Hosting is the direct management of customer’s Tier-1 servers located at ISC’s Hosting Centre. Using world leading IBM Tivoli software and drawing upon ISC’s core expertise in enterprise server management, the service offers guaranteed 24/7 data availability Service Level Agreements (SLA), with little customer intervention and minimal disruption to your normal business.

All Related Articles

Managed Services ISC's Managed Services solutions improve your business continuity by providing tailored monitoring, management and control for your enterprise desktops and servers.

Hosting ISC Hosting is the direct management of customer servers at our Huntingdon Hosting Centre. This service is designed to give you the best possible performance from your Tier-1 servers.

Centralisation ISC Centralisation combines ProCare (a fix-or-replace hardware maintenance service), ServiceDesk (our reliable helpdesk), Delivery to Desk (for equipment logistics) and ServerCare (guaranteed fix for critical servers).

Remote Management ISC Remote Monitoring (RM) increases network efficiency and productivity. RM is designed to monitor your server environment and identify faults before they occur.