ServicePack

Factsheet Support Services 02/12/2007

Cost-effective server support to increase your productivity and reduce downtime...

ISC�s ServicePack service is designed to enhance your business productivity by way of a simple extension to your server manufacturers� standard warranty. Easy to buy and to use, ServicePack delivers cost-effective, peace-of mind support, countering the adverse affects of server downtime and improving your return on investment.

ServicePack is an invaluable addition to the wide range of support solutions offered by ISC�s Services division. It is a variation on our popular Servercare package: a comprehensive, nationwide, fix-or-replace maintenance service for all Intel-based HP & Compaq servers. For server customers who do not need cover to the level of Servercare, ServicePack is the ideal option.

As sole owner and provider of ServicePack, we hold all stock and employ our own fully-accredited engineers. With seamless service delivery from installation to ongoing support, and no third-parties involved, costs to you are minimised.

Hours of cover

6-Hour / Monday-Friday Call-to-Repair
4-Hour 13x5 Response
6-Hour 24x7 Call-to-Repair
4-Hour 24x7 Same Day Response
Next Business Day Response
Next Day On-Site
6-Hour 13x5 Call-to-Repair

Key Features & Benefits

Focused, cost-effective support for Intel-based HP & Compaq servers
Rapid, proactive response reduces server downtime & improves system performance
Single contact point; direct access to proven skills of recognised UK-leading solutions provider
Choose service levels according to your needs & budget
Reliability guaranteed via ISC commitment to agreed response times
First class consistent service throughout UK & Ireland

The above Service Level Agreements are available subject to geographical location of equipment

ProCare Factsheet 12/12/2007 ISC ProCare launched in 1992, and now supporting 250,000 users across the UK, is ISC's premium fix-or-replace desktop maintenance service; backed by a Service Level Agreement (SLA) that promises to fix your equipment within the guaranteed timeframe or your hardware will be replaced, thus reducing downtime and improving productivity.

ServerCare Factsheet 10/12/2007 ISC ServerCare launched in 1994 and now supporting over 3,500 servers in the UK is our flagship service that achieves 99% first fix rate and is backed by a Service Level Agreement (SLA) that financially compensates you if we fail, thus providing high availability and reliability for your most business critical systems.

ServiceDesk Factsheet 07/12/2007 ISC ServiceDesk launched in 1999, with capacity for over 15,000 calls per month, acts as a single point of contact to answer, log, resolve, escalate and manage all customer calls and provide status updates on incoming support calls. We will effect an immediate resolution over the phone or through remote control capability of the customer�s desktop.

Citrix Technical Support Factsheet 06/02/2007 Pro-active, expert telephone support to maximise your Citrix investment

All Related Articles

Support Services Nationwide support programmes for the maintenance of desktops and servers.

ProCare A nationwide, fix-or-replace desktop maintenance service for all mainstream PCs, laptops and peripherals.

ServerCare A nationwide, fix-or-replace maintenance service for all Intel-based Compaq, HP, IBM and Dell servers.

ServiceDesk ServiceDesk answers, logs, resolves and manages customer calls for assistance, enabling delivery of complex support solutions.

ServicePack ServicePack extends your server manufacturers� standard warranty for better business productivity.