Call Management

Factsheet Convergence 08/12/2007

A single converged network � delivering multiple benefits

ISC Call Management services will simplify and improve your real time business communications via automated call distribution (ACD) and a complete suite of video and collaboration functions. It is particularly well suited to contact centres and remote workers.

Using advanced desktop applications, telephone and multi-participant conference calls can be controlled using drag-&-drop commands. Frequently dialled numbers are �remembered� for easy access via a dropdown menu, whilst a computer based telephone (Softphone) enables intuitive, enterprise remote communications.

Contact centre calls can be routed automatically according to various rules based criteria, including types of skills sought, customer status and language spoken. With each inquiry directed to the most appropriate personnel, response and problem resolution times are faster and overall customer service is enhanced.

For remote and field workers, software-based IP telephones and consoles give total and permanent enterprise access. With mobile users securely connected to the corporate network, productivity is as high as that of office based colleagues.

Key Features

Simplified call management � intuitive point-&-click access to market leading integrated communications platforms
�Call forward� options save users� time
Corporate secure instant messaging � mouse click initiation of single/multi-party conferencing
Enterprise desktop access, manage, monitor and control all contact centre functions
Familiar browser interfaces rapidly deployed
No investment in client software
Video/data collaboration � voice calls escalated to videos and/or data conferences at button click
Easy integration with popular business applications � Outlook, Lotus Notes, MSN, etc

IP Telephony Factsheet 12/12/2007 ISC�s IP Telephony solutions are designed to make business communications easy and deliver the best possible return on your technology investments. Readily tailored for small, medium and large enterprises, at single, multiple or international sites, a scalable LAN/WAN package will swiftly route your computers, telephones, fax machines and other devices from one small box over a single line.

IP Surveillance Factsheet 08/12/2007 Sometimes known as CCTV over IP, ISC�s IP Surveillance services enable high quality transmission, storage and management of live video over a single LAN/WAN IP network. Delivering increased flexibility for personnel, event, object and location surveillance, our solutions will integrate easily with existing analogue CCTV switches, DVRs, cameras and multiplexers.

Sir Robert McAlpine Case Study 12/10/2007 A video conferencing solution delivers significant costs savings and productivity gains

All Related Articles

Convergence ISC's Convergence division offers you the benefits of IP Telephony, Networking, IP Surveillance, Video Conferencing and Call Management.

IP Telephony ISC's IP Telephony solutions ease business communications and give you the best possible returns on technology investments.

Networking ISC's Networking services ensure Convergence and IP Telephony solutions are designed, configured and implemented according to strict Quality of Service (QoS) guidelines.

IP Surveillance IP Surveillance is sometimes known as CCTV over IP. ISC's IP Surveillance solutions enable live video to be transmitted, stored and managed over a single data network.

Video Conferencing ISC Video Conferencing services address today's need for on-demand conferencing facilities deployed over a single, secure, IP-based corporate network.