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Brochure Support Services 13/12/2005

Today organisations depend increasingly upon the smooth running of desktop and server systems. It is also important that an expert helpline is on hand to rapidly solve and keep track of problems. ISC has developed a trio of service solutions ProCare, ServerCare and ServiceDesk to ensure consistency of operation with minimal business downtime.

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ProCare Factsheet 12/12/2005 ISC ProCare launched in 1992, and now supporting 250,000 users across the UK, is ISC's premium fix-or-replace desktop maintenance service; backed by a Service Level Agreement (SLA) that promises to fix your equipment within the guaranteed timeframe or your hardware will be replaced, thus reducing downtime and improving productivity.
ServerCare Factsheet 10/12/2005 ISC ServerCare launched in 1994 and now supporting over 3,500 servers in the UK is our flagship service that achieves 99% first fix rate and is backed by a Service Level Agreement (SLA) that financially compensates you if we fail, thus providing high availability and reliability for your most business critical systems.
ServiceDesk Factsheet 07/12/2005 ISC ServiceDesk launched in 1999, with capacity for over 15,000 calls per month, acts as a single point of contact to answer, log, resolve, escalate and manage all customer calls and provide status updates on incoming support calls. We will effect an immediate resolution over the phone or through remote control capability of the customer’s desktop.
All Related ArticlesRelated Pages
Support Services Nationwide support programmes for the maintenance of desktops and servers.
ProCare A nationwide, fix-or-replace desktop maintenance service for all mainstream PCs, laptops and peripherals.
ServerCare A nationwide, fix-or-replace maintenance service for all Intel-based Compaq, HP, IBM and Dell servers.
ServiceDesk ServiceDesk answers, logs, resolves and manages customer calls for assistance, enabling delivery of complex support solutions.
ServicePack ServicePack extends your server manufacturers� standard warranty for better business productivity.