Centralisation
A tailored programme for comprehensive support.
ISC Centralisation combines ProCare (a fix-or-replace hardware maintenance service), ServiceDesk (our reliable helpdesk), Delivery to Desk (for equipment logistics) and ServerCare (guaranteed fix for critical servers).
The following Centralisation services are also available:
- Image management
- New equipment deployment
- Asset management
- Old equipment collection & disposal
- Management reporting information (fault trends, call statistics & analysis)
Centralisation covers all mainstream PCs, laptops and servers (Compaq, HP, IBM, Toshiba, Dell), desktop inkjet and laserjet printers, and specialist equipment (subject to approval from contract providers).
- Managed desktop lifecycle service agreement
- Image creation & management
- Service management reporting
- Dedicated, highly-trained & qualified engineer teams
- Contracted response & fix times
- Competitively priced, with discounts for extended term contracts
- Loan equipment options to maximise system availability
- All mainstream PCs, laptops, inkjets & laserjets supported
- National support throughout UK & Ireland
- Appropriate service levels for non-business critical equipment
- Modular & voucher based - you pay only for services used
- Competitive pricing
Centralisation
Factsheet
13/12/2007
ISC Centralisation is designed to assist companies manage their desktop environment with tailored, comprehensive support. Launched in 1998, it presently covers some 30,000 items of equipment, across 700 UK sites.
Data Hosting
Factsheet
12/12/2007
Data Hosting is the direct management of customer’s Tier-1 servers located at ISC’s Hosting Centre. Using world leading IBM Tivoli software and drawing upon ISC’s core expertise in enterprise server management, the service offers guaranteed 24/7 data availability Service Level Agreements (SLA), with little customer intervention and minimal disruption to your normal business.
Remote Monitoring
Factsheet
07/12/2007
ISC�s Remote Monitoring service enables you to control your network's performance for greater efficiency and productivity. Designed comprehensively to monitor your server environment, Remote Monitoring will deliver technical advice on system status and alert you about potential server faults before they occur.
